Terms of service

1. Introduction

Welcome to Velisera.online. These Terms of Service govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please discontinue using our website.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

3. Products and Availability

Velisera specializes in sterling silver jewelry and carefully selected fashion accessories.

We continuously update our collections to provide fresh styles. Product availability may change without notice, and we reserve the right to discontinue or modify products at any time.

We strive to display colors, materials, and product images as accurately as possible. However, actual appearance may vary slightly depending on device settings or lighting conditions.

4. Pricing

All prices displayed on our website are listed in the applicable currency shown during checkout.

Prices may change without prior notice.

We reserve the right to correct pricing errors, typographical mistakes, or inaccurate product descriptions at any time.

5. Orders

After placing an order, you'll receive an order confirmation email.

This confirmation does not constitute acceptance of the order. We reserve the right to cancel or decline orders for reasons including:

  • Payment authorization failure
  • Suspected fraudulent activity
  • Pricing inaccuracies
  • Product availability issues
  • Incorrect customer information

If payment has already been collected, an appropriate refund will be issued.

6. Payment

We accept secure payment methods available during checkout.

All payment information is processed securely through trusted third-party payment providers. Velisera does not store your complete payment details.

7. Shipping

We provide free worldwide shipping.

Estimated delivery time is 7–14 business days, although actual delivery may vary due to customs clearance, weather conditions, carrier delays, holidays, or other factors beyond our control.

Detailed shipping information can be found in our Shipping Policy.

8. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Customers may request eligible returns within 30 days after receiving their order in accordance with our published policy.

9. Intellectual Property

All content on Velisera.online—including text, graphics, product images, logos, icons, website design, and other materials—is the property of Velisera or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

  • Violate applicable laws.
  • Interfere with website security.
  • Attempt unauthorized access.
  • Upload malicious software.
  • Submit fraudulent information.
  • Use the website for unlawful purposes.

11. Disclaimer

Products and services are provided on an "as available" and "as is" basis.

While we strive to provide accurate information, we cannot guarantee that the website will always operate without interruption or error.

12. Limitation of Liability

To the fullest extent permitted by law, Velisera shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the relevant order.

13. Privacy

Your privacy is important to us. Personal information is handled responsibly and used only as described in our Privacy Policy and applicable laws.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of British Columbia and Canada, without regard to conflict of law principles.

15. Changes to These Terms

We may update these Terms of Service periodically to reflect legal, operational, or business changes.

The latest version will always be available on our website with the updated effective date.

16. Contact Information

For questions regarding these Terms of Service, please contact:

Velisera

Website: Velisera.online

Email: support@velisera.online

Phone: +1 (778) 350-8248

Address:

48590 Eakin Settlement Rd

Burns Lake, BC V0J 1E4

Canada