Shipping policy

Thank you for shopping with Velisera. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. Whether you're purchasing a timeless sterling silver ring, elegant earrings, or a thoughtful gift, we work hard to ensure your order reaches you safely and efficiently.

By placing an order with Velisera, you agree to the terms outlined in this Shipping Policy.

Worldwide Free Shipping

We are pleased to offer FREE standard shipping on all orders worldwide, with no minimum purchase required.

There are no hidden shipping fees at checkout. The price you see is the price you pay.

Processing Time

Orders are processed Monday through Friday, excluding weekends and public holidays.

Typical processing time is:

1–3 business days

During promotional events, holidays, or periods of unusually high demand, processing may require additional time. We appreciate your patience during these occasions.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery is:

7–14 business days

Delivery times are estimates and may vary depending on:

Destination country
Customs inspections
Local postal services
Weather conditions
Transportation delays
Public holidays
Other circumstances beyond our control

While we always strive to deliver within the estimated timeframe, delays may occasionally occur.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).

Please allow up to 48 hours for tracking information to become active after shipment.

Shipping Destinations

Velisera proudly ships to customers across most countries and regions worldwide.

If we are unable to ship to your location due to legal restrictions or carrier limitations, we will notify you promptly and issue a full refund if necessary.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local government fees depending on your country's regulations.

These charges are determined by your local customs authority and remain the responsibility of the customer.

Velisera has no control over customs processing times or additional fees imposed by local authorities.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Velisera cannot be held responsible for delays or failed deliveries caused by:

Incorrect addresses
Missing apartment or unit numbers
Invalid postal codes
Incorrect recipient information

If you notice an error, please contact us immediately. We'll do our best to update your order before it ships.

Lost or Delayed Packages

If your tracking information has not been updated for an extended period or your package appears to be lost, please contact our support team.

We'll work directly with the shipping carrier to investigate and provide the best possible solution, which may include a replacement or refund where appropriate.